Customer Service Policy

At Biodance US Shop, we are committed to providing you with the best possible shopping experience. Our mission is to help you achieve a Better Glow with Better Formulas, and that includes providing friendly, helpful support whenever you need it.

Please read below for our policies regarding shipping, returns, and customer care.

1. Contact Information

If you have any questions, concerns, or feedback, please do not hesitate to reach out to our customer service team. We are here to help!

Email: [email protected]
Response Time: We aim to respond to all inquiries within 24-48 business hours. Please check your spam folder if you have not received a reply within that timeframe.

2. Shipping Policy

We want to ensure your order arrives safely and promptly.

  • Processing Time: Orders are typically processed and shipped within 1-2 business days (excluding weekends and holidays) after order confirmation.

  • Shipping Carriers: We partner with reliable carriers such as USPS, UPS, or FedEx to deliver your packages.

  • Shipping Confirmation: Once your order has shipped, you will receive an email with a tracking number so you can monitor your package's progress.

  • Shipping Address: Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer.

  • Delivery Issues: While we strive for on-time delivery, Biodance US Shop is not responsible for delays caused by the carrier, weather, or customs.

3. Return & Refund Policy

Your satisfaction is incredibly important to us.

  • Eligibility: We accept returns on items purchased directly from biodanceusshop.com within 14 days of delivery.

  • Condition: To be eligible for a return, items must be unused, unopened, and in their original packaging.

  • Non-Returnable Items: Due to hygiene reasons, we cannot accept returns on opened or used products unless they arrived damaged or defective.

  • How to Initiate a Return:

    1. Please email us at [email protected] with your order number and the reason for your return.

    2. Our team will provide you with the return shipping address and further instructions.

    3. Please do not send your return back to us without first contacting customer service.

  • Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original method of payment within 5-10 business days.

4. Damaged or Incorrect Orders

We take great care in packaging your items, but mistakes can happen.

If you receive a product that is damaged, defective, or incorrect, please contact us immediately at [email protected] within 48 hours of delivery.

Please include:

  1. Your Order Number.

  2. A photo of the damaged/incorrect product (if applicable).

  3. A brief description of the issue.

We will work quickly to make it right by sending a replacement or issuing a full refund.

5. Payment & Pricing

  • Accepted Methods: We accept major credit cards (Visa, MasterCard, American Express, Discover) and other secure payment methods available at checkout.

  • Pricing: All prices listed on biodanceusshop.com are in USD ($). While we strive for accuracy, we reserve the right to correct any errors in pricing.

6. Privacy & Security

We respect your privacy. Any personal information you provide to us during checkout or communication is kept confidential and used solely for the purpose of processing your order and improving your shopping experience. We do not sell or share your information with third parties.

Thank you for shopping with Biodance US Shop. We are honored to be part of your journey to a healthier, more radiant glow!

The Biodance US Shop Team